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Résumé
E-mail: Mitch@MitchFortier.com
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A position as Project Manager implementing eBusiness solutions.
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- 13 years of IT industry experience (9 in project management, 4 in sales management).
- B.Com., MBA, Advanced Training Designation in E-Commerce, PMP Candidate.
- Managed the requirements specification, development, testing & support of GS1net.
- Planned & executed several EANnet data sync project implementations.
- Implemented a successful B2B2C E-Commerce solution in the IT distribution channel.
- Inherently organized & detail-oriented.
- Fluent in French & English, both spoken & written.
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- Led the design, development & implementation of a $350,000 template-driven B2B2C E-Commerce solution. Managed 15 team members, liaising directly with outsourced creative, programmers, DBAs & engineers, as well as in-house content providers. Campus Retail Canada (CRC) resellers assessed this tool to be significantly richer in features / performance than competitive offerings. Within 8 months it generated over $440,000 in sales & helped secure CRC reseller market share. (Merisel)
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- As a reseller client, performed an IT distribution-to-reseller SWOT analysis & recommended a 4-pronged program that included component objectives, resource requirements, ROI & an action plan. Subsequently won the competition for the new E-Commerce Manager position & devised the product / service strategy. (Merisel)
- Analyzed customer segments & industry trends to highlight inadequacies in the current organizational structure. The director used this report, including recommendations for new positions & value-added services, to justify organizational re-structuring. (MCS)
- Received a letter of commendation from the Ontario Ministry of Industry, Trade & Technology for the most comprehensive business plan. (SBCS)
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- Devised & launched 2 back-to-school Internet marketing campaigns that generated a combined $144,000 in sales & marketing revenues. (Merisel)
- Forged an accountable, customer-focused corporate culture that garnered higher customer satisfaction & grew yearly sales from $5.5M to $8.5M within 2 years. (MCS)
- Led the Canadian partner search & launched this joint venture in Montréal. (LWAB)
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- Secured executive sponsorship by presenting the E-Commerce strategy. (Merisel)
- Developed & taught "How to Buy a Computer" seminars. This educated first-time computer buyers & expedited the back-to-school period customer sales cycle. (MCS)
- Promoted business consulting services at seminars & inventors' association meetings. The resulting leads brought-in 4 additional consulting contracts. (SBCS)
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- Expert with computer systems. Personally sold over $4M of PC equipment. (MCS)
- Adept with DOS, Win 3.x/9x/Me/NT/2000/XP, IIS, Apache, FTP, Telnet.
- Proficient with MS Word, Excel, PowerPoint, Access, Project, Visio.
- Competent Web Developer. Top marks (A+) in Ryerson's E-Com Developer program.
- Fluent in hand-coding HTML, CSS, JS, DHTML, ADO/ODBC, SQL, ASP, PHP4.
- Versed with Dreamweaver, Fireworks, Flash, HTML-Kit, Acrobat PDFWriter.
- Familiar with Java, Java Applets, Java Servlettes, CGI-Perl, XML, XSLT, DTD.
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2005-present
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Manager - Data Pool Systems • GS1 Australia (EAN Australia), Melbourne
An eCommerce standards organization.
- Led a team that specified system requirements, outsourced the development, tested & supported all information systems relating to the operation of EANnet & GS1net.
- Submitted GSMP change requests & participated in GDSN Work Groups.
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2004-2005
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Senior Advisor - Professional Services • GS1 Australia (EAN Australia), Melbourne
An eCommerce standards organization.
- Managed the implementation of EANnet consulting projects.
- Developed & delivered EANnet training courses to Australian suppliers.
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2002-2004
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Project Manager • GS1 Canada (Electronic Commerce Council of Canada), Toronto
An eCommerce standards organization.
Grocery Category Completion Project
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- Analyzed ECCnet's "category % complete" for key grocery retailers' Category Managers, enabling them to use ECCnet earlier for specific Category Managers.
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Grocery GTIN Discrepancy Reporting Project
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- Recommended & flow-charted specific discrepancy investigation procedures.
- Initiated standardized discrepancy reports for the executive team.
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Foodservice Implementation Project
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- Devised Foodservice sector re-engagement plan, detailing tasks critical to securing distributor commitment.
- Analyzed vendor community data (membership status, company size, number of GTINs) to calculate ECCC's potential sector engagement ROI.
- Devised Foodservice sector implementation plan, detailing tasks critical to enabling vendors to load data & distributors to receive data.
- Recommended specific image capture & data load processes.
- Developed training documentation & educated ECCC team members.
- Supported key vendor accounts through their Foodservice implementation.
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1998-2000
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E-Commerce Manager • Merisel, Toronto
A Fortune 500 company, distributor of computer products to North American resellers.
- Managed the "Virtual Store" web project through the entire lifecycle.
- Researched user needs & defined 3 customer profiles.
- Investigated competitive solution offerings & devised an E-Commerce strategy.
- Created & issued a request for proposals, assessed bids & selected a developer.
- Coordinated a 15-member team for project content, creative & programming.
- Managed change requests & analyzed impacts on scope, schedule & cost.
- Beta-tested the staging site for functionality & design compliance.
- Sold the solution to resellers, launched their sites & trained them on usage.
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1994-1998
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Acting Manager / Assistant Manager • MCS, Montréal
A McGill University owned computer systems reseller.
- Recruited & trained 19 computer consultants; supervised 10 concurrently.
- Devised a staff scheduling system & a stock balancing system.
- Identified market trends, selected product lines & educated the sales team.
- Managed key vendors (IBM, PB, SGI) & institutional clients (Hospitals).
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1993-1994
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Export Consultant • LWAB, Malmö (Sweden)
A Swedish export-consulting firm.
- Surveyed firms in the United Kingdom, France & the United States for 5 Swedish manufacturers seeking business partnerships as a market penetration strategy.
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1991-1992
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Manager / Business Consultant • SBCS, Ottawa
A University of Ottawa consulting service.
- Reviewed 24 project reports created by 8 business consultants.
- Conducted consultant performance appraisals.
- Forecasted & justified budget requests.
- Designed surveys, financial, marketing & business plans.
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Advanced Training Designation in E-Commerce (2001)
Ryerson Polytechnic University, Toronto
This comprehensive 10 month post-graduate program taught a broad set of technical E-Commerce skills. Specifically: determining client needs, creating site architecture, writing code,
creating layout, incorporating graphics and multimedia, troubleshooting programming, loading the site on a server and maintaining the site. The 11 course segments covered the following topics:
- Design Concepts for the Web Environment
- HTML
- Cascading Style Sheets, JavaScript
- Java, Java Applets
- Dreamweaver
- Fireworks
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- Flash
- Database
- ASP, JSP, PHP, CGI/Perl, XML
- E-Commerce Security
- Site Administration
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International MBA (1993)
University of Ottawa
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B.Com. Honours (1992)
University of Ottawa
- Major: Marketing
- Minor: Management
- Cum Laude Dean's Honours
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